Shipping & Delivery
It depends on where you are. We are shipping from eastern Canada.
Orders are processed within 24-48 hours.
North American deliveries typically take 5-7 business days.
International and overseas orders take 7-16 business days. You'll receive a tracking number via email or SMS once
your order ships.
We use Canada Post, DHL and UPS as our shipping partners. You’ll be asked to select a delivery method during checkout.
No. We require a valid street address for all deliveries.
If you provide a P.O. Box, we'll contact you to obtain a street address before
shipping.
- Canada: Yes, on orders over $500 CAD
- USA: Yes, on orders over $400 USD
- US Orders: No, all duties and taxes are prepaid. You won't pay anything
extra upon delivery. - International Orders: Yes, duties and taxes are your responsibility and may be
collected upon delivery.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Make sure to join our Newsletter to stay tuned for exclusive deals & products releases.
You will typically receive a shipping notification Email or SMS within 48-72 hours after your order is placed. It will include your tracking number.
We ship with Canada Post, UPS and DHL. You can track your package on your chosen shipping provider website.
Contact us immediately at info@originalgaragemoto.com with:
- Your order number
- Photos of what you received
We'll resolve the issue promptly.
Order Changes & Cancellations
Yes, but you must call us within 2 hours of placing the order at 1-866-835-3402 with your order number.
A full refund will be issued for timely cancellations.
Contact us immediately at 1-866-835-3402. If your order hasn't shipped yet, we can update the address.
Contact us with your order number and the items you'd like to add. We'll send you an updated invoice if your order hasn't shipped yet.
Technical Support & Product Fitments
Fitment varies by bike model, year, and configuration. Check the product description for compatibility. If unsure, contact us with your:
- Bike make and model
- Year
- Any modifications done to the bike (description and pictures)
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
- We gathered all our installation instructions in the Instruction Library on our website.
- Our YouTube channel contains a selection of Installation Videos to guide you through the process.
- You can also email info@originalgaragemoto.com with your bike details, product information, specific questions, and, if applicable, the step of the installation instructions where you’re experiencing an issue. Our technical team will assist you.
Returns & Refunds
We accept returns within 30 days of your order being delivered. Items must be:
- Unused and uninstalled
- In original packaging
- In the same condition as received
Email us at info@originalgaragemoto.com with your order number, reason for return, and pictures of the product(s).
No. Original shipping fees are non-refundable.
Contact us at info@originalgaragemoto.com, and our staff will guide you through the process. Please note that return shipping costs will be your responsibility.
A 15% restocking fee applies only if you decline delivery of a package. This covers processing, restocking, and return shipping costs.
We do not offer direct exchanges. To exchange, return the original item for a refund, and place a new order.
Payment
We accept major credit cards, Google Pay, Apple Pay, and PayPal.
For US and Canadians orders, we offer a pay in 4 installments through Sezzle.
Military & First Responder Discount
Yes. We offer a 10% military and first responder discount. Make sure to register here to get your discount code.
Military: Service Members, Veterans, Retirees and CAF Dependents
First Responders: EMTs, EMAs, Firefighters, and Police
Once your status is confirmed, we will reach out to you by email to let you know your discount code.
No.
The code is linked to your personnal account, no one else can use it. We keep the right to revoke any fraudulent account.
Stock & Availability
If a product is listed as “available” on our website, it is in stock. If an item runs out of stock, you can sign up to receive a notification when it’s restocked.
Restock times vary by product. Contact us at info@originalgaragemoto.com with the specific product for an accurate estimate.
In some cases, yes. Contact us to check if pre-orders are available for a specific product.
Unfortunatley, no.
Your military discount apply all year round on regular prices. If there is a better discount available, this one will be applied instead.
Warranty
We provide a ONE (1) YEAR warranty on all products covering defects in workmanship, quality, and materials. The warranty period starts from the date you receive the item.
- Defects in workmanship and materials
- Pitting, bubbling, or flaking of chrome finishes
- Fading of anodized finishes under normal use
Email info@originalgaragemoto.com
with:
- Your order number
- Description of the issue
- Photos of the defect
We may require proof of purchase or a receipt from a certified mechanic. If approved, we'll provide replacement parts at our discretion.
Email info@originalgaragemoto.com
with your order number and photos of the damage.
Dealers
Fill out our dealer application form, and our sales team will review it and contact you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.